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Private Policy

Need help? Contact our team at  info@whitelabelnutrition.co.uk  
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.whitelabelnutrition.co.uk (the “Site”).

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When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We refer to this automatically-collected information as “Device Information.”

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We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

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Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal details, email address, and phone number.

We refer to this information as “Order Information.”

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Lastly, if you’ve signed up for our newsletter (regardless of if you’ve made a payment), we collect your email address.

You will be clearly asked in this process if you are happy for us to market to you by email or other avenues.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information, Order Information and if you’ve provided your email address through our first order discount or newsletter sign-up.

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HOW DO WE USE YOUR PERSONAL INFORMATION?

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We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you (e.g. to remind you of an abandoned basket; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

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We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

If you’ve given your permission for your data to be used in these ways, we may send you emails about our brand, new products and other updates. We may also use your information to serve you ads we believe will be of most interest to you via 3rd party sites like Google of Facebook.
You can update your preferences, or unsubscribe from emails at any time by emailing us on  info@whitelabelnutrition.co.uk
We do not sell your personal details to anyone.

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SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

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Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

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As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

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You can opt-out of targeted advertising by visiting:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

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Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

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DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact on  
info@whitelabelnutrition.co.uk    

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

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CONSENT – AN OVERVIEW

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting your data and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will ask your specifically to opt in to hear from us.

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How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at  info@whitelabelnutrition.co.uk    
Another way to do this, is to click ‘unsubscribe’ on the bottom of any email correspondence we send you that is not directly relating to an order you’ve placed with us.

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THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Reviews
We will ask you to review one of our products following purchase. If you decide to leave a review for either one of our products, or our brand in general, we may use your review in marketing, social or sales material. By leaving a review, you consent to use of your content in this manner. We will not publish more than your first name.
Some guidelines on writing reviews:
We want your honest opinion and would never ask you to write anything else. However, we do ask that you keep things clean, legal and friendly! If you have any issues that would make you not want to follow the above guideline, please contact us directly on our support email: 
 info@whitelabelnutrition.co.uk  
NB: Any ratings and reviews given to our products are the opinion of Neat Nutrition customers. Any content in these reviews should be regarded as opinion, not health claims or medical advice. Our reviews are collected and verified by Reviews.

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How does Wix protect my site visitors’ data?

Information Security and the protection of user and site visitor data is of the highest priority at Wix. The Wix Security team uses an Information Security Program based on international best practices, and it’s constantly evolving to address emerging threats. We also implement data encryption using HTTPS, TLS 1.2 and above, and SSL.

 

Wix software engineers develop our platform with a security by design approach, which means they keep security and privacy top of mind throughout all design phases. Wix seeks to add as many default and out-of-the-box security boundaries to its systems as possible, in order to reduce the probability of vulnerabilities and to support secure development.


All Wix sites come with an SSL certificate. You can read more about SSL and HTTPS here.

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COOKIES

We use cookies on our site and we want to let you know exactly how they work so you that you can choose if you want to opt-out of cookies or not.
_session_id
A unique token which is lasts for one session / visit. It allows Shopify to store information about your session (referrer, landing page, etc) so we can see how you heard about us and what you liked on the site.
_shopify_visit
No data is held. Persistent for 30 minutes from the last visit and is used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq
No data is held and expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.
cart
A unique token, persistent for 2 weeks. Stores information about the contents of your cart.
_secure_session_id
A unique token which lasts for one session / visit.
storefront_digest
A unique token which is indefinite. If the shop has a password, this is used to determine if the current visitor has access.

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DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

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CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

CONTACT US

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at care@whitelabelnutrition.co.uk  

Wholesale Inquiries

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